Frequently Asked Questions

Here you can find asnswers to the most frequent questions. 

Please navigate to personal account or open appropriate tab in browser.

WebRTC allows you to establish a conference call without the use of plug-ins by modern browsers Mozilla and Chrome, but at the same time reveals your real IP even for VPN, as well as a list of all the local IP-addresses are for NAT. Sample

Disable WebRTC in Mozilla Firefox:

In the browser address bar enter:


Ask to find


Set the value to "false" and check again!

Disable WebRTC in Google Chrome:

In Google Chrome for blocking WebRTC need to install the plugin WebRTC Block

Disable WebRTC on Android for Chrome users:

In the address bar, enter the Chrome browser:


Sets the value of "enable"



  • We currently offer four protocols;
    • OpenVPN-TCP: For encryption the cipher in use is CBC mode of Blowfish with encryption strength of 128bit, hash algorithm is 160bit SHA1, and the control channel is same TLSv1/SSLv3 DHE-RSA-AES256-SHA, 1024 bit RSA.
    • OpenVPN-UDP: Same encryption and security as OpenVPN-TCP, but working via UDP protocol. This allows better speeds and bypasses more restrictions. 
    • Internet Protocol security (IPsec).

Upgrades, e.g. from Premium to Premium Pro, are being calculated into an existing subscription, while the

running time stays the same. We will reimburse you for the time you have not used your Premium account 

and will charge you pro rata for the days remaining using Premium Pro.

There are 3 payment plans; monthly ($6.99 every month), biyearly ($35.94 every 6 months) and yearly ($59.88 every 12 months). By buying 12 months in advance you'll be paying the equivalent of $4.99 per month; a large saving compared to paying every month. We have multiple payment methods available. For the most up to date list please proceed to the order page.

Payment can be made by the debit or credit cards, or through one of the

payment gateways, shown on our site. If you setup a recurring payment, you 

authorise us to take payment in this way on an ongoing basis using the 

payment details you provide until you tell us to change your method of 

payment. If you wish to change your method or payment, or change your 

payment details, please tell us as soon as you can so that we can try to 

implement the change before subscription expires.

Upgrades, e.g. from Premium to Premium Pro, are being calculated into an existing subscription, while the 

running time stays the same. We will reimburse you for the time you have not used your Premium account 

and will charge you pro rata for the days remaining using Premium Pro.

Yes, we can refund you within 30 days of ordering if you are unhappy with our service.

A monthly or yearly subscription needs to be cancelled by you in written form sent to:

Please keep in mind to cancel your subscription before it's running time ends. Otherwise it starts again and 

you will be charged for another year or month (depends on your recent subscription).

We only log the times you connect and disconnect from our service. We do not log what activity you get up to behind our VPN service, such as what websites you visit and who you talk to. For more information go to our privacy policy.

You can navigate to any online service from our browser. You can also use or to check your IP.

Yes, the use of VPN is legal. But make sure you read the terms and conditions of your Internet provider / network administrator so you don't break any rules.

Your ISP will only see a secured encrypted connection to one of our remote VPN servers. They won't be able to decipher your online activities and make sense of your internet traffic.

You can choose any available server from the list. Servers are located in different countries and datacenters all over the world.

You can find information here on how to contact us. 

There may be diffent reasons:

- your provide tied to hijack you traffic, in such a case key exchange algorythm may fail. Try another network connection in such a case.

- you experience network problems or no connection to the internet. Try another network connection in such a case.

- our servers or datacenters experience issues. Contact our support team. 

- you have outdated client version - please setup latest one

In cases you cannot connect to a server please refer to the following list of solutions. Most of the steps 

described here can be done without direct support from our support team, but in case you get stuck or don't 

know how to handle certain things, we will be there for you.

Server Problems

Server Downtimes: Please check, if your problem also persists with different servers in different 

countries. If you have connection problems with a single server or country, it's quite likely a 

temporary problem or downtime, e.g. for maintenance. If the problem persists on all servers, 

please also check your firewall and anti virus settings (see below).

We do not have any bandwidth limits.

  • Once you connect to our service a secure internet connection is established between your internet service provider and our internet service provider. Everything you do online is 'encrypted' and essentially anonymous; anyone trying to break into your internet connection to steal sensitive data (e.g. on public Wifi networks) will not be able to because your web traffic is securely hidden. Websites you visit, usernames and passwords used to login to websites, people you talk to online, and files you download and share will be out of sight by third-parties trying to monitor your online usage and potentially steal sensitive information from you. Not only is your online traffic anonymized, your online identity in the form of an 'IP address' is also hidden. Your IP address is essentially your 'online fingerprint' and identification to the rest of the online world. Your IP address can tell people and websites your physical location and which internet service provider you are using. You wouldn't show your identity to a random person in the street, so why would you reveal your online identity and location to potentially millions of online strangers? Our VPN service is very easy to use, while VPN encryption may sound complicated to some people, you do not need technical knowledge to anonymize your online traffic and protect your online identity. All you need to do is install our Browserand it will do the rest for you. 

It is permitted to connect up to 3 devices at the same time.

We currently have software for Windows (XP/Vista/7,8) and Mac (Tiger, Leopard, Snow Leopard, Lion, Mountain Lion). We are working on a Linux GUI client, but for now only offer a basic command-line client for Linux users.
But our VPN Browser can be used on many more devices and operating systems.